RingDNA is a conversational intelligence platform that captures customer engagement data from live rep conversations, CRM and digital touchpoints and uses that information to help sales and service reps automate selling tasks, prioritize opportunities, and recommend follow up actions and content.
HOW RINGDNA SUPPORTS THE 21st CENTURY COMMERCIAL MODEL
RingDNA supports modern selling by using a combination of conversational intelligence, AI, and automation to boost agent productivity and effectiveness of sales, service, and digital selling channels by:
- Improving Selling Channel Effectiveness – By automating direct sales and service channels with AI enabled service automation, virtual assistants, contactless selling, and conversational intelligence tools can significantly improve the cost, effectiveness, and experience in virtual, direct, and physical sales channels. RingDNA uses of conversational intelligence to boost agent productivity and effectiveness by helping to screen, qualify, adjudicate, coach, and even script client conversations in real time. 82% of service executives believe they must transform their customer service operations to remain competitive in the face of growing volumes of customer engagement and service cases in direct channels, a continued shift to remote buying, and the evolution from products to a SaaS and subscription services.
- Enabling virtual sales reps with tools and technology –Sales leaders are using conversational intelligence tools like RingDNA is simultaneously increase transparency into sales calls, create insights that improve decision-making and customer engagement, and highlight opportunities to tune and improve selling skills.
- Leveraging advanced analytics to connect growth assets to value – By integrating customer engagement data that is sourced from many sales and service channels, systems, and touchpoints and quickly put to use to support selling decisions, priorities, and presentations. Conversational AI solutions like RingDNA capture, transcribe and integrate customer engagement data from live sales calls and AI assisted service agents so it can be used to inform sales coaching, prioritization, and action recommendations.
- Optimally allocating people, time, and effort – by automating, assisting, or eliminating a range of low value-added tasks that nibble away at sales rep time, productivity, and motivation. RingDNA is effectively automate tasks including CRM data entry, data management, finding information, list building and repetitive selling tasks like dialing, screening calls, and capturing contact information.